General |
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Why should I buy Western Red Cedar? |
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Aside from the natural beauty and warm colors of Western Red Cedar that cannot be duplicated using any other wood, cedar has exceptional dimensional stability (resists cracking and warping), it has a superior thermal co-efficient than almost any other wood (cool to sit on even on a hot day), and it is very strong (80% the strength of oak!).
Furthermore, because of the natural oils that cedar produces, it is one of the most rot, decay and insect resistant woods available, and it does not require unhealthy pressure treating to achieve this.
For more information about the properties of cedar click here. |
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Why do you use Stainless Steel Screws and Bolts? |
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The same naturally occurring oils that make cedar decay and insect resistant also react with galvanized and zinc coated fasteners, eventually causing unsightly stains, marks and streaks everywhere they come into contact with the cedar. This is a process that is greatly accelerated near coastal areas. Galvanized and zinc coated fasteners are also vulnerable to oxidization which may cause rust stains to appear.
Stainless steel does not react in any way with cedar and does not weaken over time due to oxidization. Stainless steel is simply a superior metal. |
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How long is your guarantee? |
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We are committed to giving you the best customer service possible. That is why we offer you an unconditional 15 day money back guarantee. If you are not completely delighted with your purchase for any reason, simply return it to us for a full refund.
Click here for full details on our money back guarantee.
Furthermore, all of our cedar furniture is guaranteed for a full 10 (that’s right TEN) YEARS against defects in material or workmanship. Within that time, if any part breaks due to an original defect in materials or workmanship, we will repair or replace it (at our discretion), and even pay for the shipping of the part to get it to you! Now that’s peace of mind!
Click here for full details on our "Best In The Business" Warranty.
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Is the furniture hard to assemble? |
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No! Some of our furniture already comes fully assembled, so all you need to do is unwrap it and start enjoying it! The pieces that do require some assembly are quick and easy to complete, and come with easy to follow instructions. About 10 to 15 minutes is the most you’ll probably spend on any piece.
We do not sell “kits” that require a lot of work, special tools and which are not fully finished. All of our furniture is ready to use, occasionally with just a few screws, nuts and bolts to put in.
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How do I request your laser etching / engraving service? |
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For all items that can be laser etched (which is just about every item), you will be presented with that option on Step 2 of the checkout process. When you select the item on which you want the engraving done, simply click on that window and follow the instructions that will ask you what you would like engraved. Be sure to type everything correctly. Check your spelling several times just to be sure. |
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Do you offer volume discounts if purchase a lot of your products? I know other store's do this. |
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We do have special accounts for commercial businesses. Please complete the commercial account page and we can provide you with more information on what we can do. |
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Placing An Order |
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How can I place an order? |
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We will be happy to take your order directly on our secure website, or by fax or by telephone. Please do not send your credit card information to us by email because email is not a secure form of communication and it will not encrypt your credit card number. |
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How do I checkout? |
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When you have added all the items you wish to order to your shopping basket, click on the "Proceed to Checkout" button at the bottom of the shopping cart page and follow the instructions. |
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What happens after I place an order? |
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After you complete the checkout process, a confirmation email will be sent to you asking that you confirm the order by simply clicking on the confirmation button embedded within the email. This is a step for security as well as so you can verify that you have ordered all of the correct items that you originally intended to, and so you can verify that the address you typed in is correct. Please keep this email for your records.
Once your order has been shipped by Adirondack Chair Works, another email will be sent to you with your confirmed tracking number and shipping date. Please keep this email for your records as well.
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What if I do not receive an order confirmation by email? |
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You should automatically receive an emailed invoice asking you to confirm your order within minutes of placing your order. This email will also contain all of your order details. However, if you do not receive this email (perhaps due to an error in typing your email address), please contact us at your earliest convenience to ensure that your order was received and is being processed at 1-800-346-9748. |
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Why am I having problems ordering online? |
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To order from the secure portion of our site, which includes the shopping cart and checkout, you need an SSL compliant browser and your browser preferences must be set to accept "cookies". For best results we recommend using Microsoft's Internet Explorer 5.0 or later, or Netscape Navigator 4.5 or later. For AOL users, we recommend the 4.0 or later AOL browser for PC's or the 5.0 browser for Macs. |
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Why is my basket still empty after I have clicked “Add to Basket”? |
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You may have forgotten to type in the quantity you wish to order. On the product page, select the product or products you wish to purchase, enter the quantity you wish to order, and then click on the "Add to Shopping Cart" button on the bottom of the page. This should add the selected products to your basket.
If your product is still not showing up in your basket, your browser may not be set to accept "cookies". Our site uses cookies to keep track of the items in your shopping basket. We do not include personal or billing information in these cookies, so there is no security risk in accepting them. You can change your browser option to accept cookies in the preference menu selection for your browser.
Internet Explorer 4–5 - Go to Tools: Internet Options: Security. Select Internet, then Custom Level. You may need to scroll to see the options for enabling cookies
Internet Explorer 6 - Go to Tools: Internet Options. Then choose "Security and/or "Privacy."
Netscape 4 - Go to Edit: Preferences: Advanced.
Netscape 6 - Go to Edit: Preferences: Privacy and Security.
Alternatively, you can place your order by calling Adirondack Chair Works at 1-800-346-9748. |
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How do I redeem a Gift Certificate online? |
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When you see your payment options, this will be presented to you as an option. You will be required to put in the Gift Certificate Code found on your Certificate (each code can only be used once), and if the Certificate is valid, the value of it will be deducted from the total cost. Please remember to click the "Redeem" button after you enter the appropriate information.
If necessary, you will be sent another Gift Certificate by mail if any unused balance remains. For your convenience, you may enter as many different Gift Certificates per order as you want.
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What should I do if I lose my unused Gift Certificate? |
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If you lose your Gift Certificate, please email us or call us at 1-800-346-9748. |
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Payment |
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What forms of payment do you accept? |
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Adirondack Chair Works gladly accepts Visa, Mastercard, or Paypal. People wishing to pay through Paypal should call in their order (1-800-346-9748) and make payment to the email address that will be provided to you by an authorized representative. |
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Is it safe to pay online by credit card? |
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Yes. Absolutely. All of your personal information, including your credit card number, is encrypted on our secure server using 128 bit SSL (secure socket layer) technology before going through the Internet. When your browser is on the secure portion of our website, you will see a key or lock icon in the bottom right corner of the window. This indicates that the transaction is secure.
No one ever sees your credit card number. This is MUCH safer than using your credit card to pay for gas or a restaurant bill because your card number is never actually seen by anyone and your card is never handled by anyone other than you. |
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When is my credit card charged? |
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Your credit card is charged automatically when you place your order if your chosen products are readily available for shipment. If an item is out of stock, your card will not be charged until it is in stock and ready for shipment to you. |
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How do I buy a gift certificate online? |
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Visit our Gift Certificates page and follow the easy instructions to complete your order. You will be given the choice of either receiving a paper gift certificate or an electronic one. Electronic Gift Certificates are convenient, especially as last-minute gifts, since you will receive it instantly. |
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What should I do if I lose my unused Gift Certificate? |
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If you lose your Gift Certificate, please email us or call us at 1-800-346-9748. |
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Shipping |
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How long does it take from the time I place my order until I receive it? |
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We usually ship out twice per week, but sometimes more often. We use FedEx and their affiliates to transport all of our goods within North America. They say they take 5-7 business days to deliver an item once it has been picked up, but quite often it is faster.
If you have time constraints and you require delivery before a certain day (e.g. if it is for a gift), please contact us to discuss your needs. Often we can ship within 1 day on request.
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Can I change the delivery address? |
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Yes, as long as your order has not already been delivered. Additional charges will apply if the item has already been shipped, no additional charges apply if the order has not yet been shipped. To request a change, please contact us at 1-800-346-9748. |
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Do I have to be present to receive an item that has been shipped by freight? |
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Yes, someone must be available to sign for the delivery at the scheduled time for freight deliveries (which will be agreed between you and the transport company when they call you). This only applies to oversized packages or shipments.
Shipments that are not oversized do not require anyone to be present. |
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Will the freight company carry the item into my home or place it in my backyard? |
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No. For insurance reasons (of the delivery company), delivery is “to the curb.” The driver is not responsible for carrying the package into your home or backyard. Please arrange for help to move it if needed.
Alternatively, you may make a separate arragement with the driver if he is willing. |
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Furniture Maintenance |
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What maintenance is required for my Adirondack Chair Works furniture? |
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It is not absolutely necessary to do anything to maintain your furniture, although if it is treated with stain and brought indoors during the winter the service life of your furniture will be greatly increased. If left untreated and unstained, it will weather to a beautiful silvery patina gray color.
If you choose to order the furniture treated, or decide to stain it yourself, a renewal application of Cetol 1 by Sikkens should be applied every 1.5 - 2 years, depending on your furniture’s condition and exposure to the elements. Sometimes every 3-4 years is sufficient. It is a judgement call on your part how often you want to do it, but at the end of the day it must be done if you wish to retain the new look of it.
Click here to learn more on how to maintain the new look of your furniture. |
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Can I leave the furniture outside all year? |
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Our furniture has no problem standing up to the elements because of the strength and stability of cedar and because we use stainless steel fasteners. You can leave it outdoors all year round. If properly maintained, we expect our furniture to last for decades if left outdoors year after year. If you bring it inside each winter and take good care of it then it could last forever. |
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Why is Cetol 1 by Sikkens the best stain to use on cedar? |
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Cetol 1 is flexible and allows the wood to breath, yet repels water so that it beads on the surface (very important in protecting the wood. Cetol 1 also has a fungicide to help protect it against fungal growth (important in humid or coastal climates) as well as contains a UV inhibitor that protects the wood from graying due to exposure to the sun. It does not crack, chip, blister or peel, and will help prevent “checking” of the wood (term used to describe when the grain raises up).
Click here to find out why Cetol 1 is the best. |
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Returns & Repairs |
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Where should I ship the items I want to return? |
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The return address may depend on your location. Please contact us for the appropriate address to accept your return. |
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What if the package looks damaged when it arrives? |
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Please inspect the package for damage BEFORE signing for the delivery. If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent that the merchandise is damaged, please refuse delivery and immediately call our Customer Service department at 1-800-346-9748. |
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What if I have already accepted delivery, but found the item inside damaged after the driver already left? |
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If you discover a problem with any part of the item, please call our Customer Service Department at 1-800-346-9748. We may be able to resolve the problem without requiring you to return the item.
You should always retain all packing material until you’re completely satisfied with the condition and performance of your purchase. That will make it easier to return the item if necessary. |
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What do I do if I need a part repaired or replaced? |
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Please contact our Customer Service Department at 1-800-346-9748 to report any repair or replacement of any part needed due to original defects in material or workmanship. Please have a copy of your invoice with you when you call. |
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Browsing Software/Settings |
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Do I need my computer to accept cookies in order to make a purchase online? |
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Yes, otherwise the shopping cart feature won’t work because the computer cannot remember what you have chosen. |
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Which browser works best when viewing your website? |
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We suggest you use version 4.7 or higher of Netscape Communicator (aka Navigator) or version 5.5 or higher of Microsoft Internet Explorer. If you have a previous version of one of these browsers, you can download a free copy of the latest version at Netscape's or Microsoft's web site. |
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Your web pages larger than my computer screen. Is it possible to change this so that it is easier to view your website without scrolling from left to right? |
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Yes. Try setting your monitor to a resolution of 800 x 600 or higher (832 x 624, 1024 x 768, etc.). To change monitor settings:
• Windows users, go to Start menu: Settings: Control Panel: Display
• Mac users, go to Apple menu: Control Panels: Monitors (or Monitors & Sound)
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